Here are some careers with some Zoommpphh!!
What we believe and Do
We empower and connect people, both inside and outside our organization.
We personalize every interaction with courtesy and a smile.
We serve others and promote excellence. Always.
We help each other do the best work of our careers.
We own our mistakes; we fix ’em and learn from ’em.
We respect the details.
We have fun.
Does this sound like the place for you? We are looking for talented people to fill the following roles:
Customer Service Representative
Job Summary
commZoom is seeking a Customer Service Representative. The role will be responsible for resolving calls and answer questions regarding new and existing service, termination of service, and respond to other questions concerning account billing, products, and services in a professional, courteous and accurate manner.
Location: San Antonio, TX
Responsibilities and Duties
-
Responds to customer requirements via the telephone, email, internet, or in person
-
Educates customers on available services while demonstrating account ownership
-
Troubleshoots customer issues for resolution and generates work orders for field service
as required
-
Processes electronic and manual payments, refunds, rebates, and return items
-
Facilitates scheduling of installation, service, and disconnect work orders
-
Interface with field technicians to support customer
-
Participates in and supports the development and implementation of special projects
-
Maintain project files and records
-
Assist in the preparation of reports
Qualifications and Skills
-
High school diploma or equivalent
-
Requires visual acuity, speech
and hearing -
Proficiency with Microsoft Office (Excel, Word, Outlook)
-
Experience in customer service or technical support with extreme attention to detail
-
Ability to multi-task and take direction from multiple people
-
Ability to adapt quickly to changing and evolving technology
-
Ability to communicate effectively verbally and in writing
-
Strong desire to work in a small business environment
-
Understanding
of broadband, cable television, and VOIP technologies, preferred -
Bilingual in English/Spanish, preferred
This position may require you to work hours outside a regular schedule, including shift work (weekends and holidays). The above description covers the principal duties and responsibilities of the job, however, it is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for this position will be required to submit to a criminal background check, verification of education and certification(s), and a drug test. Valid driver’s license is required.
Benefits
Medical, Dental, Vision, Life Insurance, Short/Long Term Disability available.
Job Type: Full-time commZoom is EOE
Broadband Technician
commZoom is looking for entry level Regional Broadband Technicians to join the zoomCrew. This role is critical to providing our customers with Zoommpphh! We provide you with everything you need:
• Industry recognized training through Jones NCTI
• Company provided Tools and safety equipment
• A company vehicle and fuel card are provided for daily work activities
• Consistent Schedule (Currently Monday-Friday 9:00am -6:00pm)
• $500 Sign-on Bonus
As the face of our organization, armed with technical knowledge, your personalized customer interactions are crucial to the success of our organization. We are looking for individuals interested in learning new technology and who are motivated to work in a growing south Texas business.
Region 1: Comfort, Bandera, Hondo, Castroville, Devine, Lytle, Natalia
Region 2: Goliad, Three Rivers, Kenedy, Karnes City, Pleasanton, La Vernia
This role provides on-site cable support to new and existing internet, tv and phone customers.
Responsibilities and Duties
• Provides cable, phone, and internet installation and troubleshooting services
• Educates customers on available services while demonstrating account ownership
• Troubleshoots customer issues for resolution
• Processes electronic and manual payments
• Work with customer to resolve delinquent accounts
Qualifications and Skills
• Interest in broadband, cable television, and VOIP technologies
• Ability to adapt quickly to changing and evolving technology
• Ability to communicate effectively verbally and in writing
• Strong desire to work in a small business environment
• Demonstrated dependability by adhering to flexible break and lunch schedule.
• Looking for a growing company with advancement opportunities
• Ability to lift and move up to 80lbs (Safety weight limit 275lbs)
Benefits offered:
• Healthcare
• Paid Time Off
• Life Insurance
• Disability Insurance
• Free Service
• Paid Training
• Company Provided Tools, Equipment, and Vehicle
What we believe and Do
• We empower and connect people, both inside and outside our organization.
• We personalize every interaction with courtesy and a smile.
• We serve others and promote excellence. Always.
• We help each other do the best work of our careers.
• We own our mistakes; we fix ’em and learn from ’em.
• We respect the details.
• We have fun.
May be required to work hours other than regular schedule including shift work (weekends and holidays). The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, education verification and drug test.
No resumé no problem. Fill Out an Online Application
Job Type: Full-time
commZoom is EOE.
Distribution Technician (Line Tech)
Distribution Technician (Line Tech)
The Distribution Technician is responsible for tasks associated with the maintenance and repair of our existing coaxial plant infrastructure. Secondary duties include support to construction of new HFC infrastructure.
Location(s): Pleasanton, Kenedy, Karnes City, Three Rivers, Goliad (may also be based out of San Antonio)
Responsibilities:
- Troubleshoot to identify faults within the coax drop, distribution and trunk systems to ensure appropriate signal level
- Correct faults in the system by adjusting, repairing or replacing passive and/or active components (Nodes, Amps, Line Extenders, taps, splitters, power supplies, etc)
- Utilize test equipment and tools to repair and/or make appropriate adjustments to the cable system
- Ensures proper alignment of RF levels (forward and return setup)
- Assists in the installation of trunk and distribution coaxial cables
- Operate in accordance with local and state DOT guidelines
- Repair cable in emergency after hour situations
- Complete preventative maintenance
- Provides support to Installer/Premise Technician, as necessary
Qualified candidates will possess:
- Understanding of HFC plants and RF theory
- Knowledge of all equipment from node to tap
- 2 years as line technician with coax experience
- High school diploma or equivalent
- Ability to use and instruct the use of test equipment
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Strong desire to work in a small business environment
- Clean driving record
Preferred Qualifications:
• Bilingual in English/Spanish
May be required to work hours other than regular schedule including shift work (weekends and holidays). The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, education verification and drug test.
Interested candidates should reply to careers@commZoom.com with their resume and salary requirements. commZoom is EOE.
Market Support Specialist (Technical Support)
Do you enjoy taking ownership in customer interactions while supporting a necessary service?
Why is this a good opportunity for you?
You will make a critical contribution in all aspects of customer support and be empowered to make decisions. You will be part of our strategic relationship development with customers and the communities we serve.
Why is commZoom a great place to work?
We are NOT your typical cable company. Our employees are not numbers or held to arbitrary metrics. We do not use automated scripts. While we respect the details, we have fun. We value our ability to connect people, and strive every day to improve. We are expanding our services to provide small town Texas with services only available in the big cities.
Why will you enjoy working with your new boss in this role?
You will be part of a team that learns and grows together. Opinions to improve processes are valued and hard work is rewarded. Excellence is required, not perfection.
Market Support Specialist responsibilities:
The Technical Support Representative will be responsible for resolving technical calls and answer questions regarding new and existing service, termination of service, and respond to other questions about billing, products, and services in a professional, courteous and accurate manner.
- Troubleshoots customer issues for resolution and generates work orders for field service as required
- Facilitates scheduling of installation, service, and disconnect work orders
- Interface with field technicians to support customer
- Participates in and supports the development and implementation of special projects
- Maintain project files and records, assist in the preparation of reports
- Supports initiatives in our markets
- Responds to customer requirements via the telephone, email, internet, or in person
- Educates customers on available services while demonstrating account ownership
- Processes electronic and manual payments, refunds, rebates, and return items
- Works with customer to resolve delinquent and final accounts
- Reviews and processes receipts and generates correspondence regarding billing disputes
- Processes, adjusts, reconciles and transfers all manual and electronic payment applications, refunds, rebates, return items and research of unreturned customer premise equipment.
Market Support Specialist skills/experience needed in this position:
- Knowledge of broadband industry
- Ability to configure and troubleshoot consumer electronics
- Demonstrates analytical, organizational, communication and decision-making
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Experience in technical support with extreme attention to detail
- Ability to adapt quickly to changing and evolving technology
- Ability to communicate effectively verbally and in writing
- Strong desire to work in a small business environment
Market Support Specialist qualifications:
High school diploma or equivalent required. 2-4 years technical support experience. Bilingual in English/Spanish, preferred.
This position may be required to work hours other than regular schedule including shift work (weekends and holidays). The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, education verification and drug test.
Interested candidates should reply to careers@commZoom.com with their resume and salary requirements.
Transportation Technician (Line Tech)
Location(s): Hondo/Castroville, Kenedy/Karnes City, Three Rivers, Goliad (may also be based out of San Antonio)
Responsibilities:
- Troubleshoot to identify faults within the drop, distribution and trunk systems to ensure appropriate signal level
- Correct faults in the system by adjusting, repairing or replacing passive and/or active components (Nodes, Amps, Line Extenders, taps, splitters, power supplies, etc)
- Utilize test equipment and tools to repair and/or make appropriate adjustments to the cable system
- Ensures proper alignment of the optical path and RF levels (forward and return setup)
- Assists in the installation of fiber optic cable, trunk and distribution coaxial cables
- Operate in accordance with local and state DOT guidelines
- Repair cable in emergency after hour situations
- Complete preventative maintenance
- Provides support to Installer/Premise Technician, as necessary
Qualified candidates will possess:
- Advanced understanding of HFC plants and RF theory
- Knowledge of all equipment from Hub to tap
- 5 years as line technician with fiber optic and coax experience
- High school diploma or equivalent
- Ability to use and instruct the use of test equipment
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Strong desire to work in a small business environment
- Clean driving record
Preferred Qualifications:
- Bilingual in English/Spanish
May be required to work hours other than regular schedule including shift work (weekends and holidays). The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, education verification and drug test.
Interested candidates should reply to careers@commZoom.com with their resume and salary requirements.