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Service Alerts & Outages

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CASTROVILLE AND HONDO MAIN INTERNET CIRCUIT DOWN-OPERATING ON BACKUP CIRCUIT

4/6 *** UPDATE*** 12:50pm Repairs to the 10-gigabit circuit to Hondo and Castroville have been completed and service restored on the main circuit. Congestion should subside soon and service back to functioning normally.

***UPDATE*** 11:45am Engineers on the site of the fiber cut indicate they should have services on the main 10-gig circuit back online within the hour barring no other issues discovered.

***UPDATE*** 9:10am We have confirmation that persons who vandalized our provider’s technical facility last night attempting theft also cut our fiber connection to that facility, which powers our main 10-gigabit circuit. Contractors/engineers are en route to splice new fiber connections to restore service. NO ETA for return to full operational capacity at this time.

4/6 ***UPDATE*** 8:45am Checking with long haul provider on status and it is believed that in the process of correcting this issues overnight, that a fiber was cut. We have been told that our provider has dispatched with engineers to continue to work on the issue. More as we know more. Answers in advance: 1) We do not have an ETA on when this will be corrected and are anxious to have it resolved. 2) This is not our staff that is working on the issue so we wait for information. 3) We do have a backup circuit serving the area but given traffic levels it will not operate at the same capacity as our main 10-gigabit circuit until that is restored to full operation. We’re reporting what we’ve been told and will update as we know more.

4/5 ***UPDATE*** 10:25pm – Upstream provider’s power was interrupted by trespassers we’ve been told. They are working on restoring power now.

9:30pm Main internet circuit interruption in Hondo and Castroville. We are investigating. On backup circuits at this time.

 

 

 

 

 

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